Texas Consumer Notice – Records, Concerns, and Complaints
You have important rights related to your mental health services. This notice explains how to:
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Request your health care records from this provider
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Contact the Texas Behavioral Health Executive Council (BHEC)
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File a consumer complaint with the Texas Office of the Attorney General’s Consumer Protection Division
Request your health care records
To request your health care records from this practice:
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Submit a written request (letter, secure message, or portal message, if available) that is signed by you or your legally authorized representative.
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Include your full name, date of birth, contact information, dates of service (if known), and a brief description of the records you are requesting.
You may send your written request to:
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170 Freedman Drive, Rivercrest Estates, Valley Mills, Texas 76689
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214-288-2240
Your request will be processed in accordance with Texas law and applicable federal privacy regulations.
Contact the Texas Behavioral Health Executive Council (BHEC)
If you have questions or concerns about a Texas-licensed behavioral health provider, you may contact the Texas Behavioral Health Executive Council (BHEC) using the information on their Contact Us page. Visit: https://bhec.texas.gov/contact-us/bhec.texas
Other contact options listed on that page include:
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Mailing address: Texas Behavioral Health Executive Council, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701
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Main phone line: 512-305-7700
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Investigations/Complaints (24-hour, toll-free): 800-821-3205
File a consumer complaint with the Texas Office of the Attorney General
You may file a consumer complaint with the Texas Office of the Attorney General’s Consumer Protection Division if you believe a business has engaged in deceptive or unfair practices.
Visit the Consumer Protection complaint webpage to submit a complaint online: https://www.texasattorneygeneral.gov/consumer-protectionnowlogy
You may also find additional instructions and contact information for the Consumer Protection Division on that webpage.
