LPC Associates and Social Media

A discussion about social media and electronic communication should be a routine part of informed consent. Rather than simply handing the client a written policy, LPC Associates should review the policy verbally, invite questions, and document that the discussion occurred. Clients are much more likely to understand and respect boundaries when the rationale behind them is explained early in the therapeutic relationship.

Below are examples of how Texas LPC Associates can explain these policies in a professional, client-centered manner.

Explaining Social Media Boundaries

Example Script

"I want to take a few minutes to explain my social media policy because it helps protect your privacy and our therapeutic relationship. I maintain professional boundaries with all clients, so I do not accept friend requests or follow current clients on personal or professional social media accounts. This isn't personal—it is a policy I apply consistently with every client to protect your confidentiality and maintain clear professional boundaries."

Why This Works

The Associate:

• Normalizes the policy

• Explains the ethical reason behind it

• Removes any perception of rejection

• Applies the policy equally to every client

  
  

Explaining Why Friend Requests Are Declined

Example Script

"If I accepted friend requests from clients, other people could potentially see that we are connected online, which could unintentionally compromise your privacy. My goal is to protect your confidentiality both inside and outside the counseling office."

Explaining Client Privacy

Many clients have never considered how online connections might reveal they are receiving counseling.

Example Script

"Even something as simple as a social media connection could allow others to assume that we have a professional relationship. Because protecting your confidentiality is one of my highest priorities, I avoid online interactions with clients."

Explaining Electronic Communication

Many clients expect counselors to communicate like everyone else.

This creates an opportunity to set realistic expectations.

Example Script

"Email and text messaging can be helpful for scheduling appointments or brief administrative questions. However, because these methods may not be completely secure, I ask that clients avoid sending sensitive clinical information through email or text."

Explaining Appropriate Text Messages

Clients often assume texting is appropriate for counseling.

Clarify the difference.

Example

Appropriate texts:

• Running 10 minutes late

• Need to reschedule

• Confirming appointment time

Not appropriate:

• Processing trauma

• Relationship crises

• Suicidal thoughts

• Clinical questions requiring therapeutic intervention

Example Script

"Text messages are best used for scheduling or appointment changes. If you need therapeutic support, it's better to discuss those concerns during a counseling session."

Explaining Response Times

One common misunderstanding involves response expectations.

Example Script

"I check messages during my regular business hours. While I do my best to respond promptly, I may not see messages immediately. If you are experiencing an emergency or believe you may be in immediate danger, please call 911 or go to your nearest emergency room rather than waiting for my response."

Explaining Direct Messaging Through Social Media

Many clients naturally use Instagram, Facebook Messenger, or similar platforms.

Example Script

"I do not communicate with clients through social media messaging because those platforms are not designed to protect confidential health information. If you need to reach me, please use the contact methods outlined in our informed consent paperwork."

Explaining Online Reviews

Clients occasionally ask if they should leave reviews.

Example Script

"You're welcome to share your experiences however you choose, but I never ask clients to post online reviews because doing so could affect your privacy. If you do leave a review, I generally won't respond because I want to protect your confidentiality."

Explaining Incidental Public Encounters Online

Sometimes clients discover their counselor online.

Example Script

"If you happen to see my social media accounts, you are certainly free to view publicly available information. However, I won't interact with clients online because I want to maintain professional boundaries and protect your confidentiality."

If a Client Sends a Friend Request

Rather than simply ignoring it, the Associate can discuss it during the next session.

Example Script

"I noticed you sent me a friend request. I wanted to mention that I have a policy of not connecting with current clients on social media. This helps me protect your privacy and maintain the professional boundaries that support our counseling work."

Explaining Digital Confidentiality

Example Script

"Part of my responsibility as your counselor is protecting your confidential information. That includes being thoughtful about electronic communication, social media, and any online interactions that could unintentionally reveal that we have a counseling relationship."

Key Points to Include During Informed Consent

Texas LPC Associates should discuss:

• Their social media policy

• Whether friend or follow requests will be accepted

• Appropriate uses of email and text messaging

• Expected response times

• How emergencies should be handled

• Confidentiality limitations related to electronic communication

• Approved methods for contacting the counselor

• Whether telehealth platforms differ from routine electronic communication

• Their policy regarding online reviews and public interactions

Supervisor Teaching Tip

Supervisors can strengthen Associates' confidence by incorporating role-play into supervision. One person acts as the client while the Associate practices explaining the informed consent policies in clear, conversational language. Afterward, discuss questions such as:

• Did the explanation sound warm and approachable rather than overly legalistic?

• Did the Associate clearly explain why these boundaries exist?

• Would a client likely leave the conversation feeling respected rather than rejected?

• Did the Associate invite questions and check for understanding?

Practicing these conversations helps Associates become comfortable discussing digital boundaries before an issue arises, reinforcing professionalism while building client trust from the very first session.

...supervision matters!